The Sent status means the invoice has been issued; it is not a delivery receipt. Verify with your customer, or share the PDF or public link another way.
Sending through AirBill doesn't work
Invoice stuck at sending? The message tells you what's missing and what to do next.
Sending can block for a few different reasons, each with its own message. Find yours below.
”Activate your email inbox”
Your AirBill address is the sender, so sending is blocked before the invoice is even issued. Your invoice safely stays a draft. Tap Go to Settings, set up your AirBill address, and send again.
Company details are missing
A valid invoice needs your company name, address, postal code, city, KVK number, and VAT number. The app shows a form with exactly the missing fields; fill them in and tap Save and continue — sending then continues automatically.
The send button does nothing
Check the To field: without a recipient address the button stays disabled. Fill it in, or store it on the customer so it’s prefilled next time.
An error before issuing
Your invoice stays a draft: no invoice number was assigned and nothing was sent. Check your connection and try again.
A send error after issuing
The invoice can still be issued and keep its number, but delivery was not confirmed. Depending on when the error happened you’ll see it in the send screen — for example with a Retry send button — or on a later attempt from the invoice’s detail page.
Check the recipient’s address first, then send again. Retrying can produce a duplicate: if an earlier attempt did reach the mail provider but its confirmation was lost, your customer receives the invoice twice.
Common problems
You're not sure whether the invoice arrived
The customer's email address turns out to be wrong
Adjust it in the To field and send again, then update the customer’s details so the next invoice starts out right.
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