Set up and use your AirBill email address

With your own AirBill address you simply forward receipts and invoices by email — and it doubles as the sender address for invoices you send through AirBill.

Go to Profile → AirBill Email (or Connections → AirBill inbox → Set up). AirBill suggests a prefix from your company name; adjust it if you like and tap Activate. Your address then sits ready under Your email address, with Copy and Share buttons.

Choose carefully — the prefix can’t be changed in the app afterwards. Whatever you type is tidied automatically (lowercase, unsupported characters removed, repeated hyphens collapsed), and the result shown on screen must be at least three lowercase letters or numbers, with hyphens only in between.

What the address does

It works both ways: documents you forward to it are processed into your administration, and it’s the sender address when you send invoices through AirBill.

Sending an invoice through AirBill: your activated address appears as the sender.

Forwarding receipts and invoices

Send emails with the documents as attachments to your address. AirBill processes PDF, PNG, JPG, and WebP attachments — up to 10 per email, 10 MB each. Signature logos and icons are ignored, and the email body itself isn’t turned into a document. Processed documents show up in your document center with the Email source label, and go through the same extraction and matching as an upload.

Common problems

Your chosen address is already taken

Every address is unique. Try a variant, for example with a hyphen or a number at the end.

The prefix is refused

Look at the address as shown on screen — that’s the tidied version of what you typed. If Activate stays unavailable, it’s too short or ends in a hyphen.

A forwarded email didn't produce a document

Check the document was attached as a file rather than sitting in the email as text or a link, and check Rejected in your document center.