Resolve an entry without a document

No receipt available — bank fees, a lost receipt, or a private expense? Here's how to settle the entry properly, with the reason on record.

Some bank transactions will never get a document: bank fees, a lost receipt, a refund, or an expense that turns out to be private. Resolve them deliberately without a document, with a reason attached, rather than leaving them on Missing document forever.

There are two routes. They do the same thing but differ in the reason recorded.

Quick, with the standard reason

In the upload sheet (+ at the bottom), on the Missing tab: tap the transaction and choose Resolve without document. After your confirmation it’s resolved and leaves the list, with a standard reason recorded automatically.

With your own reason, through Bill

Open the entry from your Activity and choose Resolve without document on the Document tab. The chat opens with the request already written; Bill asks why, you type it briefly (“bank fees”, “receipt lost, small fuel purchase”), and he stages the resolution. It only happens once you confirm.

What happens next

The entry counts as Resolved; the bank transaction and the bookkeeping record stay — nothing is deleted.
The reason appears on the entry under Resolution reason, visible to you and your accountant, who can still follow up if something needs clarifying.
Receipt turns up later? Undo the resolution and match the document after all.

Common problems

You want to undo the resolution

Open the entry and choose Undo resolution. It’s open again and needs a document, or a new resolution.

You took the quick route but want your own reason after all

Undo the resolution, then use the route through Bill.

The expense turns out to be private

Say so as the reason — that gives your accountant the context to process the entry correctly.