A document was rejected or failed

Seeing Rejected or Failed on an upload? Here's how to read the reason, process the document anyway, or replace it with a better version.

Open Quick access → Documents and tap the Rejected tab; the counter shows how many there are. An upload that fails right away also appears under Recently added in the upload sheet, marked Failed.

What the reason means

The detail page shows the Rejection Reason:

Not a financial document — no receipt or invoice was recognized.
Wrong company — the document appears to belong to a different company than your active administration.
Low confidence — too blurry or incomplete to read reliably.
Processing timeout — processing took too long and was stopped.

Failed means the upload or processing couldn’t be completed. The status alone doesn’t tell you the cause; if the app shows a specific message, go by that.

What you can do

Process anyway queues a fresh attempt that skips the rejection and confidence checks which blocked the earlier one — useful when AirBill was too cautious about a valid but unusual receipt. It’s a new attempt, not a guarantee: the document can still end in Failed.

Retry is offered where an upload itself failed, for example ⋯ → Retry in the upload sheet.

Replace it when the photo is blurry or the file incomplete: delete the document and upload a clearer version — good light, straight from above, whole receipt in frame.

Common problems

It keeps ending in Failed

Upload a new, clearer capture or the original PDF. If that keeps failing too, contact support.

The Wrong company rejection seems incorrect

Check you’re in the right business (company name at the top of the dashboard). If that’s correct, use Process Anyway.

An email attachment was rejected

Forwarded attachments go through the same checks as uploads. Review the reason under Rejected and choose Process Anyway or forward a better file.